Everyone who knows me, knows I’m a bit more than normally interested in Computers. So of course whom do they contact when they have problems with theirs ? Lucky guess. But figuring the problem over the phone isn’t always as easy, and some of my friends being “Twelve O’Clock Flashers” – explaining them what to do isn’t all that easy either.
The best way, sometimes, is using Remote Desktop. But this usually involves getting the already troubled users to download and install a small client of some sort and guide them through that. And, well… Let’s just say I sometimes hate being the one they call. However…