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202px Remote Assistance Icon Use Remote Assistance to Get Help, with Your PC, from a FriendIf you’re having PC troubles and you have a friend that’s good with computers. You may want to call upon them to help you with your issue. In this guide, I’ll show you how to make a request using Remote Assistance, which is built in to Windows XP, Vista, and 7.

Please note: As someone who knows a little about computers, I am often asked to help others. I love helping others, but sometimes I simply don’t have time. Please respect the time of those who help you as you would respect a friend who is a car mechanic, when you need help with your car.

If you’re the person giving the help, direct the person here so they’ll know what to do. Here’s a shortlink for the page: http://tinyurl.com/yezwv5w

This guide is split into two parts:

  • How to send a request if you’re using Vista/7.
  • How to send a request if you’re using XP.

Seek Remote Assistance [Windows Vista or 7]

To create a remote assistance request:

1. Ensure remote assistance is enabled by clicking the Start button, right clicking Computer and clicking Properties.

remote assistance011 Use Remote Assistance to Get Help, with Your PC, from a Friend

2. In the left-hand panel, click Remote settings.

2 17 2010 19 41 24 Use Remote Assistance to Get Help, with Your PC, from a Friend

3. Under the Remote tab, ensure Allow Remote Assistance connections to this computer is checked. Click OK.

2 17 2010 19 41 44 Use Remote Assistance to Get Help, with Your PC, from a Friend

4. Click the Start button, type remo and click Windows Remote Assistance.

remote assistance05 Use Remote Assistance to Get Help, with Your PC, from a Friend

5. Click Invite someone you trust to help you.

remote assistance06 Use Remote Assistance to Get Help, with Your PC, from a Friend

6. Click Save this invitation as a file (this may not be the quickest method but it comes with the least chance for errors.)

remote assistance07 Use Remote Assistance to Get Help, with Your PC, from a Friend

7. Save the file to your desktop.

remote assistance08 Use Remote Assistance to Get Help, with Your PC, from a Friend

8. Email the file to your friend and call them to give them the password (most secure.)

remote assistance09 Use Remote Assistance to Get Help, with Your PC, from a Friend

Your friend can now open the invite, type the password, and work on your PC to get it working again.

Seek Remote Assistance [Windows XP]

If you’re using Windows XP, do the following to get remote assistance from a friend:

1. Ensure remote assitance is enabled by clicking the Start button, right clicking Computer and clicking Properties.

remote assistance10 Use Remote Assistance to Get Help, with Your PC, from a Friend

2. Under the Remote tab, ensure Allow Remote Assistance invitations to be sent from this computer is checked. Click OK.

remote assistance11 Use Remote Assistance to Get Help, with Your PC, from a Friend

3. Click the Start button, click All Program, and click Remote Assistance.

remote assistance13 Use Remote Assistance to Get Help, with Your PC, from a Friend

4. Click Invite someone to help you.

remote assistance14 Use Remote Assistance to Get Help, with Your PC, from a Friend

5. Click Save invitation as a file (Advanced.) This may not be the quickest method but it comes with the least chance for errors.

remote assistance15 Use Remote Assistance to Get Help, with Your PC, from a Friend

6. Give the invitation a name and set the expiration to 1 Hour. Click Continue.

remote assistance16 Use Remote Assistance to Get Help, with Your PC, from a Friend

7. Set a password for your friend to use to access your PC (use a different password than you use for email, Windows etc.) This password is temporary so use something memorable like “pleasefixmypc”.

remote assistance17 Use Remote Assistance to Get Help, with Your PC, from a Friend

8. Save the file to your desktop.

remote assistance18 Use Remote Assistance to Get Help, with Your PC, from a Friend

Your friend can now open the invite, type the password, and work on your PC to get it working again.

What if this Doesn’t Work?

Your internet service provider (ISP), router, PC firewall etc. may block remote assistance and you’ll get a connection error. If this is the case, try Team Viewer instead.



 Use Remote Assistance to Get Help, with Your PC, from a Friend

About Rich

Rich is the owner and creator of Windows Guides; he spends his time breaking things on his PC so he can write how-to guides to fix the problems he creates.

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