In one of my previous articles I explored how we might find the customer service issues hidden within the masses of text we receive on a daily basis through an online feedback form. In this article we will take a look at what we could do next once we know what the main customer issues are.

Acting on the Data

When we start to see trends forming that is when we can build categories and decide a system of actions for those categories. For instance, we might push certain new messages to our support departments to be expedited automatically, while other less pressing issues can sit in a queue for a little longer.

When we have a ‘security’ issue come through we want to send them quickly to be handled by our ‘security specialist’. If a message contains a request that deal with writing Macros we would want one of the developers to help with that.

Does this sound like something you would like to use?

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Usually people use the  Hibernate or the Sleep Function when leaving the computer, to save time when returning to it. Mostly, I think, it’s because people feel the computer takes forever to get “work ready”. It may save you some precious time on the day-to-day basis, but there are occasions where a full Re-Boot is necessary.  Especially if you have applied an update or installed a Windows Service Dependent program. – What Then ??

One solution is to reboot when you go to get some coffee (or some other legal “drug”), or when you leave for the day. If you are on a password protected system, this really doesn’t help you any – you still have to wait for that last boot up services to start after typing in your credentials. If this is your case – do I got the perfect solution for you:

Introducing: Boot Snooze

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Recently, we asked you if you play computer games online. Here’s what you said:

53% of respondents stated they play video games online. Here’s a breakdown of which platforms you use:

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Windows Guides’ Rating	Compatible with	System
5 out of 5

PROS: The free version gives you access to your PC with no restrictions that would make it difficult to use your PC remotely. CONS: The only con is the pro features are not free but I have no objections to their pricing structure. VERDICT: If you want to work on your PCs remotely, this tool will do everything you need. You don’t need to set any complicated firewall rules, set up any kind of DNS to access your PC, or worry about anything complicated. LogMeIn just works. PRICE: Free (For LogMeIn Free) VERSION REVIEWED: Host version 4.1.0.1578 DOWNLOAD: LogMeIn

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In this guest post, Tibor Schiemann, President and Managing Partner of TuneUp discusses how to restore lost data and repair damaged file. Find out more about Tibor at the end of this post.

Have you ever accidentally deleted the wrong photo? Or emptied the Recycle Bin and not realized that an important folder was in it? Unfortunately, it only takes a single mouse-click to lose a file.

So, what is the best way to go about restoring this lost data? It’s important to avoid write operations on the hard disk or flash drive inup anymore.question—if you can. Deleted files are never actually erased or destroyed; only the “pointer” to that specific file is gone, so it will not show

The good news is that the data will remain intact. The bad news, however, is that the Windows file system will mark the file as “overwriteable”. What this means is that the physical space used to store the deleted file is now designated as free space, where new programs can be installed, new files can be saved, or new data can be created. The accidentally deleted file will most likely be fully or partially overwritten, and in the latter case, it will be damaged.

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So InPrivate Filtering has had a dose of steroids and changed its name (confusingly) to Tracking Protection. Tracking Protection helps protect users from being tracked online by blocking third-party content such as images, text & cookies. By importing a Tracking Protection List (much in the same way we used to import .xml files with pre-defined filters in IPF for IE8) we can better lock down our privacy and rid ourselves of ads.

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