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| Coco107 |
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Post subject: Help needed with a Brother printer
 Posted: Tue Sep 22, 2009 2:17 pm
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Joined: Sat May 16, 2009 2:42 pm
Posts: 16
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This is the second printer that I have brought from Brothers and I am not happy at all.
First HL 2140 the drum died, to replace the came as a new one 119.95$ + Tax, next MFC 210C its slow as heck and I keep getting error messages the latest " Unable to clean " I have read the instructions and followed them very careful and I still get the same message, and to make matters worse these are four (4) new cartage's, I am 72 years old and I don't have money to throw away like this.
I would like to have real instructions as to how to fix this problem.
Thank you all in Advance
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| rsvr85 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 2:53 pm
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Joined: Sat Jun 07, 2008 9:08 am
Posts: 984
Location: UK
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Coco107 - I'm sorry to hear that your printers aren't behaving properly. it sounds like a shoddy manufacturer. Which version of Windows do you use?
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| Coco107 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 3:17 pm
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Joined: Sat May 16, 2009 2:42 pm
Posts: 16
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I am using Windows Vista Ultimate, it keeps on telling " unable to clean "
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| rsvr85 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 3:19 pm
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Joined: Sat Jun 07, 2008 9:08 am
Posts: 984
Location: UK
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Can you please confirm you have all the relevant downloads
http://welcome.solutions.brother.com/bs ... lish&dlid=
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| Coco107 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 3:27 pm
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Joined: Sat May 16, 2009 2:42 pm
Posts: 16
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this is one I downloaded " English A 63.13MB 05/17/2007 "
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| rsvr85 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 3:32 pm
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Joined: Sat Jun 07, 2008 9:08 am
Posts: 984
Location: UK
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What about everything else? Is it all up to date?
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| rsvr85 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 3:41 pm
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Joined: Sat Jun 07, 2008 9:08 am
Posts: 984
Location: UK
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Also check these troubleshooting steps on page 123/200;
http://www.brother-usa.com/ModelDocumen ... EN_286.PDF
How old is the printer by the way?
Is it error “Unable to Clean” that you keep getting???
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| Coco107 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 4:18 pm
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Joined: Sat May 16, 2009 2:42 pm
Posts: 16
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Like what? windows is completely up to date as are the rest of my programs as far as I can see.
I moved the print head to the center like they asked and it still didn't do anything.
Have you ever tried a program by this name? " TeamViewer "
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| Coco107 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 4:31 pm
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Joined: Sat May 16, 2009 2:42 pm
Posts: 16
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The printer was brought in October of last year.
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| rsvr85 |
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Post subject: Re: Help needed with a Brother printer
Posted: Tue Sep 22, 2009 4:35 pm
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Joined: Sat Jun 07, 2008 9:08 am
Posts: 984
Location: UK
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No i've never tried it.
This seems to be a problem with your printer as opposed to a Windows problem. If your printer has the latest drivers/firmware etcetera, then there's no reason for it not to work on Vista. Exercise your warranty if you still have it.
Is the error code from the printer “Unable to Clean” ???
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